Refund policy

REFUND POLICY

Because our products are custom print-on-demand items manufactured uniquely for you upon ordering, we do not offer general returns or exchanges if you change your mind or order the wrong size, color, or design. 

Damaged or Defective Items
If your order arrives damaged, misprinted, or defective due to a manufacturing error, we will gladly issue a free replacement or a full refund. 
* To be eligible for a replacement or refund, you must contact us within 14 days of product delivery.
* Please email us at ola@mintbreeze.co with your order number and clear, well-lit photos showing the issue. 
* Do not mail items back to us or to the Printify fulfillment center unless explicitly instructed by our support team.

Lost Shipments
If your tracking status shows that the package has stalled or been lost in transit by the carrier, please contact us immediately so we can coordinate with our printing partners to submit a claim and arrange a replacement shipment for you.

Refund Processing
Once your photo proof is reviewed and approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days.